Orders

Learn how to manage your orders via our module. Follow up with your customers by updating your order status and managing payments and deliveries of your products.

Access to orders

1. Access the administration of your website using your accesses.
2. From the side menu, select Orders and then click on Orders.
3. You are now in the general view of all orders placed on your website.

Searching in orders

1. On the Orders page, go to the search button .
2. You can filter your search according to your criteria:
   1. Customer name
   2. Minimum and maximum order amount
   3. Interval dates
3. Click on Search.

Manage an order

To access an order, simply click on it.

Here you will find the following information:

1. Customer Information
   1. User's last name, first name, email and phone number.
2. Billing Address
3. Shipping Address
4. Order Details
   1. Order date
   2. Order status
   3. Products purchased (sku, quantity and price)
   4. Subtotal
   5. Taxes
   6. Total

Change the status of an order

In an order, you can change the status of the order manually.

1. Via the Order Status block, click on the drop-down menu.
2. Select the new status.
3. Save.

Add a tracking number to an order

In an order, you can add a tracking number for the delivery of the order.

1. Via the Tracking number block, add the requested information:
   1. Tracking number
   2. Comment
      1. At your discretion. This message will appear in the email sent to the customer.
   3. URL
      1. Tracking link provided by your supplier/shipper.
2. Save.
3. Send the email by clicking on the envelope.

Refunding an order

Order refunds are processed through the DVORE Payment module. See our guide to Make a refund for more information.

Exporting an order report

1. From the side menu, go to Orders.
2. Click on Report.
3. Select interval dates for your order report.
4. Click on Search.
5. Once you have filtered the results, click on Export.

The document will download to your device.