Payment Gateway

To make transactions on your online store, you need to set up the dvore pay payment gateway. This gateway allows you to process transactions while identifying potential frauds.

To learn more about the dvore pay gateway, click here.

Set up my dvore pay account

1. Through the side menu, access Settings, then to dvore pay.
2. Through the Configuration tab, add the email of the account you wish to create and click Configure.
3. Follow the dvore pay steps until the very end (details, SMS code, personal information, bank information).
4. Once the steps are completed, access your dashboard.

View my transactions

1. From the sidebar menu, go to Settings, then to dvore pay.
2. Click on the Charges tab to view all transactions.
3. You have access to all completed transactions on your website. You can click on a transaction to view its details.

Make a refund

1. From the sidebar menu, go to dvore pay, then to the Charges tab.
2. Select the transaction to be refunded.
3. Click on Refund.

Export a transaction report

1. From the sidebar menu, go to dvore pay, then to the Charges tab.
2. Select a date range for the report.
3. Click on Download the charges file.

Export a bank reconciliation report

1. Through the side menu, access dvore pay, then the Bank reconciliation tab.
2. Select a date range for the report.
3. Click on Download the bank reconciliation report.

Change the name that appears on customers' bank statements

1. Through the side menu, access dvore pay, then the Settings tab.
2. In the Bank data description field, enter the name that should appear on your customers' bank statement.
3. Save.

What to do in case of a dispute?

A transaction made through the payment gateway could be identified as a dispute. This indicates that the transaction has been reported by the credit card holder.

For more information on the chargeback this may cause, see here.